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FAQ's

WHAT TYPE OF PRODUCTS DO YOU SELL?

    Bars and Loops is a boutique online store that delivers premium collection of clothes, shoes, bags, sunglasses and music and lifestyle products at delightful prices and with personalised customer service that is truly different!

    As an Australian family owned business, we started designing our own fashion and music tees and merchandise. Due to the high demand for affordable designer labels at the prices that everyone can afford, we  started offering ,authentic fashion products and music equipment at the cost generally 20% -50% lower than the original retail prices offered elsewhere. 

    We are absolutely obsessed with our customers and we're confident we can deliver great value at the best prices, and will ensure your entire purchase experience is exceptional.

    ARE THE PRODUCTS PURCHASED FROM BARS AND LOOPS 100% AUTHENTIC?

      Bars and Loops have obtained the legal rights to sell every product you see on our website. You may rest assured that our branded products are 100% original, purchased directly from the brands, licensees, or official distributors. Our representatives and team members personally verify each product to ensure that it is genuine. If you want to get your certificate for your own bag, the most reliable company will be Certilogo or Entrupy.

      Bars and Loops only sells authentic products coming directly from the brands licensees which we sell in Australia under the ACCC’ parallel imports law:
      https://www.accc.gov.au/business/treating-customers-fairly/selling-parallel-imports. 

      CAN THE PRODUCTS I PURCHASED BE DELIVERED TO MY COUNTRY?

      Yes, Bars and Loops offer fast global shipping. We can ship worldwide and we have customers from all over the world who support our brand and love our products. 

      HOW LONG DOES THE SHIPPING TAKE?

      Once our team processes your order within 1-2 business days, expect to receive any fashion designer brand purchase within 4-7 business days, and other purchases not including designer and sports brands, within 7-15 business days. The United States, European and Australian deliveries may be a bit quicker, however, almost all Asian countries will experience longer shipping times.

      HOW CAN I CONTACT YOUR CUSTOMER SERVICE?

      One of our friendly team members is always available to help. We pride ourselves on excellent customer service, and if something is not right, we will resolve it to meet your expectations. 

      IS MY PERSONAL INFORMATION SAFE AND PROTECTED WHEN SHOPPING ON YOUR WEBSITE?

      Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access www.barsandloops.com uses Secure Sockets Layer (SSL) technology to provide you with the safest and most secure shopping experience possible.

      SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.

       DOES YOUR WEBSITE HAVE A PRIVACY POLICY?

      You can check our latest privacy policy here. Bars and Loops respects your privacy and we do not sell your personal information to third-party sites. You can feel safe knowing that all your information is protected by secure SSL Encryption. 

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